Shipping & Returns

ONLINE ordering ONLY available to: 
America, Australia, Austria, Canada, Denmark, Finland, France, Germany, Hongkong, Hungary, India, Indonesia, Ireland, Israel, Japan, Malaysia, Netherlands, New Zealand, Philippines, Poland, Portugal, Puerto Rico, Qtar, Singapore, Spain, Sweden, Switzerland, Thailand, United Arab Emirates and United Kingdom. We continue to add more, but if you do not see your country listed please contact us.

All other international customers please CONTACT US
International Colic Calm Customers may order online, just be sure to include your complete shipping address!

For orders over 65 lbs please CONTACT US for better shipping rates.

We are not responsible for any delays in Shipping.
Our experience is that shipping times vary greatly.  Only UPS & FED EX guarantee delivery on specified dates, weather permitting.

We are not responsible for packages refused by foreign Customs.
We will only refund the product price when the packages returns to us. We do not refund shipping charges.

USA
Continental
USPS Parcel Post - up to 65 lbs:Delivery Confirmation
UPS Ground - up to 70 lbs: Insured + Tracking Number
Alaska, Hawaii & Puerto Rico Orders
USPS Parcel Post - up to 65 lbs: Delivery Confirmation
CANADA
For being so close shipping seems so slow!
USPS Global Priority: up to 4 lbs.
USPS Air Parcel Post: over 4 lbs.
For FED EX pplease CONTACT US
United Kingdom
USPS Global Priority: up to 4 lbs.
USPS Air Parcel Post:over 4 lbs.
Contact us for FED EX options
 
 
Australia & New Zealand
USPS Global Priority
Contact us for FED EX options
 
All Other International Orders
Please CONTACT US for Shipping Rates and to place Orders.
  1. Let us know what products you are interested in and how many.
  2. Let us know your address. 
  3. We will then email you the cost for shipping International First Class, Priority, or Express.
  4. Email us how you want your order to be shipped.
  5. We will send you a Paypal money request - the instructions are easy to follow - it is Secure.
  6. When we receive payment we will ship the order.





Policies
  • All orders processed within 48 hours during normal business hours.
  • Orders placed after 12:00 MDT will be shipped the following business day.
  • Wholesale Prices: please CONTACT US
  • We do our best to safely package all items. Please inspect contents and report any damage within 72 hours.
Rates
Shipping calculation = Product Weight + Packaging + Handling fee
 
 
Payment Options
Web Orders: Mastercard - Visa - American Express - PayPal - Discover
Phone Orders: Mastercard - Visa - American Express - PayPal - Discover
Mail Orders: Cashier's Check - Postal Money Order
 
 
Refund/Return Policy
Due to Health Regulations for PERSONAL ITEMS, we cannot accept returns on opened products.
  • 30-day money back guarantee on all unopened products. Does not include shipping.
  • If something is wrong with your order, please, just give us a call or email us with the details, and we will be happy to accommodate you.
  • Please CONTACT US  concerning refunds or returned items during Business Hours Monday - Thursday 8 - 4:30, Fridays 8 - 2:00
  • Please notify us before returning any products.


Thank You!
We appreciate your business and look forward to providing you with excellent value and service.
 Phone
308-665-1566  or  888-264-5568
E-mail
CharcoalTimes.com Blog